Meet customers across email, website chat, voice, and ChatGPT. Cancel orders. Process returns. Update subscriptions. Issue refunds. Resolved end-to-end across Shopify, Recharge, Gorgias, and Stripe — with audit trails and human escalation. You only pay when it works.
Trusted by leading DTC brands
One agent, four deployments
Email, website chat, voice, and ChatGPT share the same knowledge, customer context, policies, tools, and long-running workflows.
One runtime, every interaction
ResponseCX meets customers across chat, email, voice, SMS, and ChatGPT. Each agent shares the same knowledge, policies, customer context, and controlled access to your commerce stack.
Resolves cancellations, returns, exchanges, delivery issues, and refunds across connected systems.
Handles skips, pauses, swaps, retention offers, and cancellations within the policies you approve.
Answers product questions with catalog context and guides customers toward the right purchase.
Proof
Type a real customer question below — or pick a scenario. Watch the agent execute against Shopify, Recharge, Stripe, and Gorgias. Every step is policy-grounded and audit-logged. Then call the live phone agent to prove it isn't a mock.
Choose a scenario
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+1 (628) 212-6325
Every action is governed by your policy engine and recorded in the audit log. The AI never invents an API call.
The agent lifecycle
Build once, deploy across every customer channel, and improve the system from real resolution data—not guesswork.
Bring in channels, knowledge, customer history, and commerce systems.
Set procedures, permissions, approval thresholds, and escalation rules.
Run real scenarios in a sandbox and inspect every proposed action.
Deploy one workflow or every channel without rebuilding the agent.
Review outcomes and escalations, then refine policies with evidence.
The complete operating layer
Procedures, channels, actions, approvals, humans, and analytics share one source of truth. Customers get a consistent answer, and operators retain control.
Turn operating policy into ordered steps with actions and approval gates.
Work from the same customer history with complete handoff context.
Route sensitive refunds, exceptions, and policy decisions to the right person.
Track resolutions, handoffs, quality, sentiment, cost, and revenue impact.
Execute approved work across Shopify, Gorgias, Recharge, Stripe, and more.
Compare instructions and scenarios before changing a production workflow.
Pricing model
Three flat rates based on what the agent actually completes. Every billable outcome is policy-approved, attributable to Response, and audit-logged. No platform fee, seats, licenses, prepaid credits, or charges for failed work.
Resolution
The agent fully resolves a question with no system change required.
Commerce action
The agent completes work that changes the state of a commerce system.
Financial & revenue action
The agent moves money or saves revenue within your policy guardrails.
Attempt, retry, or unresolved hand-off
If the work is incomplete, duplicated, abandoned, or escalated, it is not billed
How ResponseCX is different
Every alternative optimizes for the wrong metric. ResponseCX optimizes for the ticket actually being closed.
Chatbots
deflect
Optimize for containment, not resolution. Block customers from humans. CSAT falls while "contained rate" looks great on a dashboard.
Legacy BPO
manage
Shift schedules. Seat minimums. Offshore QA. $17 per ticket and rising. You’re already paying for this work — pay less, get more.
Horizontal agents
generalize
No domain grounding. No deep commerce integrations. Probabilistic, not policy-grounded. Demo well, die in production on the first edge case.
What customers write after the agent resolves their ticket
Real post-resolution reviews from our deployments across DTC brands.
“Impeccable attention to detail and lightning-fast responses. The speed suggests AI, yet it resonates with a personal, tailored touch that feels remarkably human.”
DTC subscription brand
Email · 5 stars
“Very helpful, even on a Sunday.”
Health & wellness brand
Chat · 5 stars
“Quick response time. Very helpful.”
Beauty & personal care brand
Voice · 5 stars
Post-resolution feedback should be reviewed alongside the outcome and audit record.
Pricing
The product, implementation, standard integrations, unlimited teammates, and ongoing support are included. Only completed, verified outcomes appear on your invoice.
Resolution
AnswersThe agent fully resolves a question with no system change required.
Financial & revenue action
Money movementThe agent moves money or saves revenue within your policy guardrails.
If the work does not complete, you pay $0. Drafts, failed attempts, duplicate retries, abandoned conversations, and unresolved escalations are never billed.
Launch volume
List rates
Up to 10,000 completed outcomes per month.
Growth volume
15% off
Applied automatically at 10,000+ monthly outcomes.
Scale volume
25% off
Applied automatically at 25,000+ monthly outcomes.
FAQ
What operators, finance teams, and buyers ask before they launch ResponseCX.
Need pricing detail, procurement help, or a custom rollout plan?
Start in minutes
Spin up a workspace, watch the agent execute a real resolution, and decide if it's for you. Your first 25 resolved outcomes are included.
Trial allowance
25 outcomes
Test real resolutions before choosing a paid plan.
What you pay today
$0
Free trial. No card. Upgrade only when outcomes flow.
Commitment
None
No platform fee, seats, licenses, or prepaid credits.