$0.25/ outcome
Resolution
The agent fully resolves a question with no system change required.
- Order status and WISMO
- Product guidance
- Policy answers
Outcome-only pricing
Pay for completed outcomes. Nothing else.
No platform fee. No seats. No prepaid credits. Response is billed monthly in arrears only when an agent completes verified, policy-approved work.
$0.25
Completed outcomes from
$0
Failed or incomplete work
25%
Automatic volume savings
One model
Only verified outcomes appear on your invoice
Everything required to deliver them is included. Your cost moves with completed work, not seats, messages, tools, or attempts.
No platform fee
The platform and outcome reporting are included.
No seats or licenses
Add teammates and workflows without another fee.
No prepaid credits
Verified outcomes are billed monthly in arrears.
No charge for attempts
Incomplete, failed, and escalated work stays free.
Outcome rates
Three flat prices. That's the whole model.
Every outcome is attributable to Response, checked against your rules, and recorded in an audit log before it can be billed.
$0.50/ outcome
Commerce action
The agent completes work that changes the state of a commerce system.
- Return processed
- Order or address changed
- Subscription updated
$1.00/ outcome
Financial & revenue action
The agent moves money or saves revenue within your policy guardrails.
- Refund issued
- Exchange created
- Save offer applied
Volume discounts
Rates fall automatically as outcomes grow
No renegotiation and no prepaid pool. Each month uses the rate band reached by your actual completed volume.
| Rate band | Monthly volume | Resolution | Commerce action | Financial & revenue action |
|---|---|---|---|---|
| Launch | Up to 10,000 / moList rates | $0.25 | $0.50 | $1.00 |
| Growth | 10,000+ / mo15% off | $0.21 | $0.42 | $0.85 |
| Scale | 25,000+ / mo25% off | $0.19 | $0.38 | $0.75 |
| Enterprise | 100,000+ / moCustom | Custom | Custom | Custom |
Savings calculator
Run your own numbers
Estimate a typical mix of 60% resolutions, 30% commerce actions, and 10% financial actions.
- Human / BPO
- $30,000–$80,000
- Response all-in
- $3,400/mo
- Estimated savings
- 94%
Illustrative only. Human comparison uses $3–$8 per handled ticket; actual mix and rates are confirmed before launch.
Included in outcome pricing
- Response platform and outcome reporting
- Implementation and workflow configuration
- Standard integrations and unlimited teammates
- Guardrails, audit logs, and ongoing support
Never billed
- Drafts or recommendations
- Failed attempts and incorrect answers
- Duplicate retries
- Abandoned conversations
- Unresolved escalations
- Internal reasoning or tool calls
No platform fee. No seat fee.Pay only for verified outcomes.
We'll model your volume and outcome mix before launch, so the economics are clear from day one.