Terms of Service

These Terms of Service govern access to ResponseCX, an AI-assisted customer experience and commerce operations platform provided by StateSet, Inc. By creating an account, accepting an order form, or using the service, you agree to these terms on behalf of yourself or the organization you represent.

If an executed order form, enterprise agreement, or data processing agreement conflicts with these online terms, the executed agreement controls for that conflict.

• Provide accurate account and billing information and keep credentials secure.
• Use the service only for lawful business purposes and in accordance with applicable privacy, consumer-protection, employment, telemarketing, and communications laws.
• Do not attempt unauthorized access, interfere with service operation, evade usage limits, reverse engineer protected portions of the service, or use the service to create harmful, deceptive, or unlawful content or actions.
• You are responsible for configuring agents, permissions, approval thresholds, knowledge, and connected systems for your organization.

AI output can be incomplete or incorrect. ResponseCX provides guardrails, audit history, approval controls, and human-escalation mechanisms, but you remain responsible for reviewing configurations and selecting the actions the service may take in connected systems.

High-risk or high-value workflows should use appropriate human approval. You must not rely on the service as a substitute for legal, medical, financial, or other licensed professional advice.

• The free trial includes the allowance and duration shown during signup. Trial access may end when either limit is reached.
• A resolved outcome is billed when the configured completion criteria are satisfied and recorded. A materially useful triage outcome may be billed when an inquiry is classified, summarized, and handed to a human with context.
• Abandoned interactions and interactions determined to be incorrect under the applicable outcome policy are not billable. Customers may use available dispute controls within the period displayed in the product or applicable order form.
• Platform fees, outcome rates, minimum commitments, taxes, and payment timing are those shown at checkout or in an order form. Fees are non-refundable except where these terms, the applicable outcome policy, or law requires otherwise.

You retain ownership of data submitted to the service. You grant StateSet the limited rights needed to host, process, transmit, and secure that data to provide and improve the contracted service. You represent that you have the rights and notices required to provide the data and authorize connected-system actions.

Third-party products such as commerce, helpdesk, communications, and payment platforms are governed by their own terms. StateSet is not responsible for changes, outages, or acts of those third-party services.

Each party will protect the other party’s non-public business, technical, and security information using reasonable care and use it only to perform obligations under the agreement. Security controls and buyer-review materials are described in the ResponseCX trust center and applicable enterprise documentation.

StateSet and its licensors own the service, software, documentation, and related technology. Except for the access rights expressly granted, no rights are transferred. If you provide feedback, StateSet may use it without restriction or obligation, provided it does not disclose your confidential information.

We may update the service and these terms. Material changes will be communicated through the service, email, or an updated effective date. Enterprise availability commitments, support levels, and service credits apply only when stated in an executed agreement.

Either party may terminate as permitted by the selected plan or order form. We may suspend access to address security threats, unlawful use, material breach, or overdue undisputed amounts. On termination, access ends and data is handled under the privacy policy and applicable agreement. Provisions that by their nature should survive will survive.

Except as expressly provided in an executed agreement, the service is provided “as is” and “as available,” and implied warranties are disclaimed to the extent permitted by law. Neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or lost profits or revenues, except where such a limitation is prohibited by law.

To the maximum extent permitted by law, each party’s aggregate liability under these terms will not exceed the fees paid or payable for the service during the twelve months before the event giving rise to liability. Separate limits or exclusions in an executed agreement control.

Neither party may assign these terms without the other party’s consent, except in connection with a merger, acquisition, corporate reorganization, or sale of substantially all relevant assets. The parties are independent contractors. If a provision is unenforceable, the remainder remains effective. Governing law and dispute terms in an executed agreement control; otherwise applicable law will determine them.